Support & Common FAQs
Returns, exchanges or other questions?
How To Use
How it works
01 / Place GOFILTR inside your favorite bottle & fill it with water: GOFILTR starts working immediately achieving its ultimate power in about 15 minutes. For even better results, consider giving the water an occasional gentle stir inside the bottle.
02 / Leave it in & keep refilling.
03 / It's that simple.
Infuser care and maintenance
For best performance GOFILTR infusers should be rinsed periodically to remove undissolved mineral content. The frequency depends on your water usage and water quality used. If necessary, the infuser can be cleaned gently under running water with a soft bristle brush or clean toothbrush. If used in pitchers or water filter dispensers we advise to clean your container and infuser at least once every two weeks.
Your GOFILTR is naturally antimicrobial, and maintenance free. Before washing your water bottle please take GOFILTR out first.
Drying GOFILTR overnight might help to restore it's effectiveness if your infuser gets closer to the end-of-life.
Rinsing and then completely drying out your infuser for 12-24 hours every 10 days can help to eliminate some taste or smell issues in some instances.
Disposal & recycling
GOFILTR infusers are non-hazardous and can be disposed of in normal household waste bin. Check for your local recycling requirements as the infuser's outer polypropylene shell can be removed and recycled with other plastics.
Lemon, ice and other additives
GOFILTR works well with ice, and you can add lemon or light-colored natural flavors without impacting GOFILTR effectiveness. Using artificial coloring could dramatically reduce the lifespan of your infuser.
Should i leave GOFILTR inside my bottle or take it out?
It's up to you but GOFILTR is designed to be left in your bottle, some customers prefer to take it out. Leave it in and keep refilling. Once water reaches optimal pH level, GOFILTR infusers are designed to slow down alkalization process, extending its lifespan. Though, ionization process will continue, keeping your water ionized. If you prefer taking GOFILTR out then we suggest doing so after 15-20 minutes, this way your water will have optimal pH and ionization level.
What's the shelf life?
GOFILTR is guaranteed to stay fresh for 2 years from your purchase date. We make all infusers in small batches so your recent GOFILTR purchase most likely was made in past 3 months or less. Store at room temperature and in dry environment. Do not freeze.
GOFILTR Original Infusers
What bottles does it fit?
GOFILTR fits any bottle with neck opening of 1″ (27mm) or wider. We’ve tested GoFiltr with many common brands bottles, including Swell, Nalgene, Hydroflask, Klean Kanteen, Mira, CamelBak, Contigo and it fits them all.
Can i use it in Brita water pitcher?
Yes, put it into "bottom" section of your Brita pitcher, do not put it on top! Your Brita pitcher uses activated carbon to purify water and activated carbon does NOT work at all in alkaline water above 9-9.5pH (in case your tap water is already alkaline you are wasting your money, get ceramic filtration unit like Berkey that works in any water)
Placing GOFILTR in the bottom section of your water filter will alkalize your purified water and infuse it with minerals and electrolytes.
Can i use it in a different bottle?
Yes. The beauty of GOFILTR is that you can use it in any bottle you like and you can move it from one bottle to another anytime. If you are using mobile app to track refills it might be easier to use same bottle size so app tracks refills and expiration accurately.
I accidentally froze GOFILTR in my car!
Congratulations at making your first GOFILTR alkaline icicle! But unfortunately you are not the first and it happened many times before ;)
Just defrost your infuser at room temperature, do NOT microwave it or put it in hot water! Once defrosted inspect for any cracks, if everything looks good, give it a 3 second rinse and use as usual.
5 Gallon water jugs?
We've been asked this question for many years and many customers used several GOFILTR infusers per each 5 gallon jug and it seem to work but price tag was quite substantial.
After collaborating with several of our customers and learning about their use-cases we've created GOFILTR JUMBO infusers that help to bridge that gap and at much lower price point since now you can use just one JUMBO infuser vs 5 GOFILTR original infusers.
Does it add sugar to water?
Absolutely not. GOFILTR does NOT add any sugars, colors, additives, flavoring or calories. Just vital minerals and electrolytes. We believe there are plenty of sugary drinks already so we specifically created our infusers without any.
GOFILTR JUMBO Infusers
What bottles does it fit?
GOFILTR Jumbo fits any bottle with neck opening of 2″ or wider - that's all standard wide-mouth bottles from many brands. We’ve tested GOFILTR with many common brands bottles, including Nalgene, Hydro Flask, Klean Kanteen, Mira, CamelBak, Contigo and it fits them all. However, it is advisable to measure unique and uncommon water bottles or pitchers beforehand to ensure compatibility.
If you don’t have a bottle yet, we have range of insulated alkaline water bottles that can be used as personal water bottles but also make a great alternative to usual water pitchers or fridge pitchers with sizes of 50oz, 90oz, and gallon jugs.
Can i use it in my Berkey water filter?
Yes. GOFILTR works great with Berkey water filters. Just place your JUMBO infuser into bottom section with fresh water and enjoy freshly filtered and alkaline water.
Can i use it in my fridge pitcher or filter?
GOFILTR Jumbo works in any pitcher, water filter, or water dispenser with an opening of 2" or larger and can be used in fridge (do not freeze). Got insulated water bottle or older unused water bottle? Turn it a leak-proof alkaline water bottle or a water pitcher for the fridge.
How do i attach Jumbo Infuser to my water filter pitcher?
You don't. You place Jumbo infuser into fresh/filtered water section of your water filter pitcher. No attachments, no tools.
What is ORP?
ORP stands for Oxidative Reduction Potential. Most drinking water have positive ORP levels ranging from +300 to +750 (the lower the better). GoFiltr Alkaline reduces that value to negative 200 or less, creating Ionized Antioxidant water that protects against free radicals, detoxifying and rejuvenating your body.
Difference between natural and artificial alkaline water
Are you drinking natural or artificial alkaline?
Natural Alkaline water is made in nature when water passes over rocks & picks up minerals (magnesium, potassium and calcium) that increase water alkalinity and pH naturally. Unfortunately, not all water sources come from springs and most tap and bottled water is acidic. We believe only Natural Mineral Alkaline Water that contains Vital Minerals, Electrolytes and Trace Elements can deliver health benefits.
Adding Baking Soda. Many bottled alkaline water contain baking soda, a cheap “mass-production” practice to increase water pH. While bicarbonate is necessary for some body’s functions, this alkaline water has limited viability. Watch-out for “bicarbonate” in the ingredients.
Electric Ionizers use a process called electrolysis that artificially raises the pH of regular water without adding minerals/electrolytes or benefits whatsoever. This is like genetically engineering water with electricity, pretty much creating GMO water. No scientific proof is available to show this water has any benefits but many marketing tactics applied to sell water ionizer machines that cost $2000-$4000 and more.
Many home water purifiers & pitchers demineralize water and decrease water alkalinity. A study published by the World Health Organization cautions against drinking water with low mineral content on a regular basis.
GOFILTR Infusers replicate natural water mineralization process just like spring water in nature, infusing water with minerals and electrolytes, increasing water alkalinity up to 9.5 as a result of water mineralization and natural ionization process.
Will it make my water over-saturated with minerals?
No. GOFILTR is designed to dramatically slow down remineralization process once it reaches 9-9.5pH so your water doesn’t get “too mineral”. If you leave infuser in your bottle for more than 24 hours in same water (especially small amounts under 24 oz) we suggest mixing it 1-to-1 with fresh water for best daily drinking experience. Caveat: “24 hour water” is a strong detox and remedy for hangovers and safe to drink.
Electrolytes, minerals and alkaline
Just like in nature this is how real alkaline water is made. If your water is alkaline and contains no electrolytes you should rethink what you are drinking. Example of that is electricity-induced alkaline machines and water bottles. It is pointless.
World Health Organization specifically advising against drinking purified water that has been demineralized on daily basis because many purification methods eliminate electrolytes along other impurities.
Some studies showed that drinking de-mineralized water may cause your body to compensate for missing elements by looking for them within your body, specifically taking calcium from your bones which in long run may cause bone-density issues and even arthritis. You don't want that.
Reverse osmosis filtered water, distilled water and similar fits into this category of dead water but this is where GOFILTR comes in handy. Simply put your GOFILTR infuser into your water and it will transform it back to natural and alive hydration.
Human body needs electrolytes for many functions – from muscle contractions and brain function to cell functions and DNA maintenance. One way to think of electrolytes as a medium that helps to transmit signals in your body efficiently and faster, optimizing neurotransmission in your brain, increasing muscle capacity and efficiency, enabling DNA maintenance and repair to name a few.
Does it purify water?
GOFILTR is only able to reduce some unpleasant chlorine taste and smell from your water but it also creates a few reactions that could reduce sulfates and other contaminants – leave infuser in your bottle for 5 minutes, gently stir your water and leave it open for another 5-10 minutes to reduce chlorine and possible sulfates if they are present in your water.
Unfortunately, activated carbon that’s usually used to purify water does not work in alkaline water at all – the two don’t match. If your home purifier or pitcher uses activated carbon then make sure you feed your purifier with water that has pH below 6.5 for optimal purification, your carbon filter might not work as expected at pH 7.5 and most likely completely useless in water with pH above 8 - the truth that many water filter companies try to avoid.
Ceramic water filters on other hand work wonderfully in any water pH, and actually remove "forever chemicals" and micro-plastics but not as effective and in some instances completely ineffective at removing many VOCs carbon filters eliminate superbly.
Taste or smell?
Our competitors would surely like to leave that impression but unlike our first infuser version (early 2019), latest formula produces no taste or smell.
Though, it may happen If your water contains sulfates then GOFILTR could create sulfate-reducing reaction by converting it into sulfur which evaporates from your water rapidly and it may cause temporary unpleasant "rotten egg" smell. Just shake it up, leave your bottle open for 10-15 minutes and viola – you got less sulfates in your water.
Is GoFiltr FDA Certified?
No, FDA does not certify consumer products. Some companies make such (false) statements against FDA policies.
Consumer products displaying FDA logo are in violation of federal law since FDA logo is for official government use only. If you see FDA logo on your consumer product, chances are it's made in China who likes use of such logos and unethical marketing tactics.
While GOFILTR infusers are made per FDA guidelines we do not make any statements in relation to FDA certifications or use FDA logos on our products since we believe this is simply misleading. Instead, we spend our time on rigorous testing and making better consumer products.
Same goes with WQA, NSF, and many other logos that can be found on many products. You can check product certifications (or absence of such) directly on certifying organization website.
Does it make micro-clustered water?
No. There’s no such thing as microclustered water, even spellcheck trying to correct this word.
It’s an interesting theory that was produced back in 1960s, since then, not a single piece of equipment available to human kind could prove its existence. It’s hard to prove any benefits of something that doesn’t exist or can be tested. We call it pseudo-science.
For those who don't know what microclustered water is - it's a theory that says that water molecules can be broken down into smaller clusters of 6-10 molecules and therefore water can be absorbed into cells faster. Many companies market this as if your entire bottle of water is made up with those small clusters. IT'S NOT POSSIBLE.
If water clusters ever get that small then it only happens for a millisecond before larger clusters form again, there's no way to make a full bottle of "well organized" 6-10 cluster water molecules. Well, unless your water bottle is equipped CERN Hardon Collider then maybe but you have a better chance to take 100 kids to a candy store and keep them in check after they consume a pound of candy each than making one micro-cluster of water. We believe in science.
How do i know when to replace GoFiltr?
Easy! Download our free app and it will let you know when to replace it. Just search for "GOFILTR" on Apple or Google app stores.
Otherwise, your GOFILTR should be replaced every 3 month or after 750 refills (16oz), whichever comes first.
Download our free Mobile App available for iOS and Android to track refills and usage and get reminded when it’s time to replace.
GOFILTR Mobile App
Can you help to reset my app login?
No. We cannot help you with password reset or looking up your account. GOFILTR Mobile app is secure, all information you provide is encrypted and we have no access to it, that includes your password and all other information you provide in the app.
All information is encrypted and we have no access to your personal information.
We do not sell, use or modify any of your information and cannot help you with modifying it. Mobile App is fully autonomous and developed to provide you with additional product benefits without our intervention.
Tracking Jumbo infusers
We are in process of updating our mobile app but if you need to track Jumbo infusers please select Alkaline Infuser and 32 oz bottle with one refill per day to approximate jumbo infuser usage.
Account & Shipping
Returns and exchanges
If you need to return or exchange your GOFILTR product, easy self-service returns & exchanges can be initiated directly from "My Account" section of our website.
Please review our returns and exchanges policy for additional details.
We cannot process exchanges automatically, if your request requires an exchange or replacement please contact us at email@example.com
Shipping and tracking my order
Free Shipping available for most orders (US only). Paid shipping options are non-refundable.
We usually ship orders same day if placed by noon pacific time (Monday -Friday) and our system will automatically email you tracking number, shipping and delivery updates.
You can always check your order and shipping updates by login into my account section of our website.
Gift cards and promo codes
Gift cards will be emailed shortly after purchase to the email you provide. If you've made a mistake, please contact us immediately so we can help you to resolve it. Once gift card has been used or partially used we cannot provide and support. Gift cards are not refundable.
Promo codes - if you received a gift code or promo code with a specific monetary value please check it's expiration date since unlike gift cards promo codes expire no later than 1 year after it has been issued. If you do not use your promo code within expiration date then promo code automatically expires and cannot be used.
Promo codes are non-transferable, only original promo code receiver can redeem it. We might request proof that you are an original promo code receiver, please have your ticket or proof ready.
Please do not share or show your promo code to anyone. If someone copies or takes picture of your promo code they can use it and we cannot provide support in such instances or provide with an information on who used this promo code.